How Magnetar Apps collects, uses and protects information when you use our apps and website.
This Privacy Policy explains how Magnetar Apps, operated by [Registered entity name] (ABN [ABN]) ("Magnetar", "we", "us"), collects, uses, discloses and protects personal information when you use our applications, including Super Tags and Checkout Styler (each an "App"), and our website. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where they apply, other data protection laws such as the GDPR and CCPA.
This policy applies to merchants who install our Apps and visitors to our website. Where we process data about your store's own customers on your behalf, you are the controller of that data and we act as your processor; that processing is also governed by our agreement with you and by Shopify's requirements.
Your contact details (such as name and email), the contents of support requests, and any information you enter when configuring an App.
To provide the Apps, we access data from your Shopify store through Shopify's APIs. This is limited to what each App needs - for example, Super Tags reads product, order, customer and discount records to evaluate your tagging rules, and Checkout Styler reads and writes your checkout and customer-account branding configuration.
Some features (such as tagging orders and customers) require access to Shopify Protected Customer Data. We only request this access where a feature you use needs it, we use it solely to provide that feature, and we handle it in line with Shopify's Protected Customer Data requirements.
When you use our Apps or website we may collect usage and diagnostic data such as log events, device and browser information, and cookie identifiers, to keep the service secure, reliable and improving.
We use information to: provide, operate and support the Apps; process rules and settings you configure; authenticate and secure access; communicate with you about your account, support and service updates; comply with legal obligations; and improve and develop our products. We do not sell your personal information.
Where the GDPR applies, we process personal information on the bases of performing our contract with you, our legitimate interests in operating and improving the service, your consent (where requested), and compliance with legal obligations.
We share information only as needed to run our service: with Shopify (the platform our Apps operate on); with service providers who host our infrastructure, process payments through Shopify, deliver email, or provide analytics and error monitoring, each under confidentiality obligations; and where required by law or to protect our rights and the safety of others. We may also transfer information as part of a merger, acquisition or sale of assets.
We keep personal information only as long as needed to provide the Apps and for legitimate legal, accounting or security purposes. When you uninstall an App, we delete or de-identify the store data associated with it within a reasonable period (for example, settings are typically retained for up to 30 days in case you reinstall), except where we are required to keep it for longer.
We use reasonable technical and organisational measures to protect information against loss, misuse and unauthorised access, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We and our service providers may store and process information in countries other than where you are located. Where we transfer personal information across borders, we take reasonable steps to ensure it remains protected consistent with this policy and applicable law.
Where our Apps process personal information about your customers, we do so on your behalf and only to provide the App to you. You are responsible for having an appropriate privacy notice and lawful basis for that processing, and for responding to your customers' privacy requests.
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these, email us at support@magnetarapps.com. We will respond within the time required by applicable law.
Our website and embedded App admin use cookies and similar technologies to keep you signed in, remember preferences, and understand usage. You can control cookies through your browser settings; disabling some cookies may affect functionality.
Our Apps and website are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
We may update this policy from time to time. We will post the updated version here and change the "Last updated" date above. Material changes may be notified to you directly.
For privacy questions or complaints, contact us at support@magnetarapps.com. If you are in Australia and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.